topic wrong refer-a-friend code given due to 0 and O confusion in Get Support

wrong refer-a-friend code given due to 0 and O confusion

Pondball — Sun, 13 Nov 2022 22:15:42 GMT

I know others have had this problem but until I saw this elsewhere I hadn't even considered the 0 and O problem to be a problem.

WIth the digits in the code being shown so large I just naturally thought the code included a 0 (zero).

I have taken out a 2nd phone plan today and used my code for that 2nd phone but typed in 0 where a O was clearly intended.

2 questions.

a) Is there a way of clearing this up?

b) My son will also be joining later tonight (in about an hour or so) and I have given him my code (as a 0, not a O)... so should I alert him that it's really a O (capital O) ... or is it actually just a 0 (zero)

Re: wrong refer-a-friend code given due to 0 and O confusion

hairbag1 — Sun, 13 Nov 2022 22:31:19 GMT

2nd phone customer should contact CSA to straighten this out for you....https://www.publicmobile.ca/en/on/get-help

Make sure your son uses proper numbers/letters.

Re: wrong refer-a-friend code given due to 0 and O confusion

BKNS27 — Sun, 13 Nov 2022 23:01:21 GMT

@Pondball

This is a common mistake. Just like members with 1 & I and S & 5.

It is an easy fix by the CS_Agent.

Just create a ticket on SIMon on the bottom of page or private message them on the envelope icon above.

Re: wrong refer-a-friend code given due to 0 and O confusion

HALIMACS — Sun, 13 Nov 2022 23:56:25 GMT

@Pondball

On the self-serve page, the referral code displays on the bottom right in one of the rotating pics.

On the one that displays your referral code, there is a "COPY" button below the code. To prevent any of the letter/number miscues, use that option to copy & send it to a person activating. Tell them to PASTE the code into the referral field on the activation screen, instead of trying to decipher the number/letter combinations.

Re: wrong refer-a-friend code given due to 0 and O confusion

Pondball — Mon, 14 Nov 2022 15:56:49 GMT

that's what I did for my son who successfully signed up last night and it was already active in my account this morning.

I have put in a support ticket and they are already working on my error for the other signup I had yesterday morning.

Truthfully I wish there was a way for European 0's and Z's and 7's to appear in things like this - with the slashes through them. It would be so much easier!

Re: wrong refer-a-friend code given due to 0 and O confusion

HALIMACS — Mon, 14 Nov 2022 17:16:32 GMT

@Pondball

Better yet, they could just not use the letter / number combinations which can lead to error in judgment.