topic Re: Phone won't be used. in Get Support

Phone won't be used.

brian30 — Sun, 13 Nov 2022 16:04:29 GMT

I will not be using this phone for several months. I don't want to cancel but want to change to the lowest cost plan.

Re: Phone won't be used.

Meow — Sun, 13 Nov 2022 16:08:28 GMT

- Downgrade your Plan to cheapest $15 Plan. Do plan change on next renewal.

- Make sure your account has no more funds in the Available Funds

- Disable Autopay. Your account will be suspended on next renewal due to no pay.

- Log in around 88th day and pay for the next 30 days. Remember to log in as after 90 days of no pay account will be deleted.

If you plan to be absent longer than 90 days then do not remove credit card from the file, log in around 85-88th day and renew your service manually for following month. Then again you have a window of 90 days. Good idea is to lower your Plan to $15 Plan. Be aware your loyalty rewards counter will be delayed if you suspend service for more than 60 days.

Re: Phone won't be used.

Dunkman — Sun, 13 Nov 2022 16:28:28 GMT

@brian30

Here is a good post on extended absences:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Extended-Absence/m-p/142735#M9767

The lowest plan is the $15 plan. The easiest is to change and keep paying this plan monthly. To save more money, you can suspend and re-activate your account every 85-90 days.

Which plan are you on now? If you are on a older grandfathered plan, if you do change to $15 plan, you are unable to get your old plan back if it is not presently available.