https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Blocked-out-from-my-account/m-p/194444#M61760 <P>&nbsp;</P><P>&nbsp;</P><P>I received two password resetting emails, but all lead to an error message of:</P><P>&nbsp;</P><DIV class="error-message-container track-ga-error"><DIV class="xrm-attribute xrm-editable-html"><DIV class="xrm-attribute-value">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.</DIV><DIV class="xrm-attribute-value">&nbsp;</DIV><DIV class="xrm-attribute-value">Please help me to pay my balance. My phone number is 514-xxx-xxxx.</DIV></DIV></DIV> Tue, 04 Jan 2022 19:50:24 GMT Dxli 2022-01-04T19:50:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Blocked-out-from-my-account/m-p/194444#M61760 <P>&nbsp;</P><P>&nbsp;</P><P>I received two password resetting emails, but all lead to an error message of:</P><P>&nbsp;</P><DIV class="error-message-container track-ga-error"><DIV class="xrm-attribute xrm-editable-html"><DIV class="xrm-attribute-value">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sorry, this page has a time limit which has expired. Please re-enter the old and new passwords and try again.</DIV><DIV class="xrm-attribute-value">&nbsp;</DIV><DIV class="xrm-attribute-value">Please help me to pay my balance. My phone number is 514-xxx-xxxx.</DIV></DIV></DIV> Tue, 04 Jan 2022 19:50:24 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Blocked-out-from-my-account/m-p/194444#M61760 Dxli 2022-01-04T19:50:24Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Blocked-out-from-my-account/m-p/194461#M61761 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/6969">@Dxli</a></P><P>Please remove your phone number asap from your post - this is a public forum.</P><P>&nbsp;</P><P>As outlined in my previous post you need to send this information to the moderators (who are PM employees and can help you with a proper password reset as well as changing your credit card information) by private message.</P><P>The link I provided opens the private message form - all you have to do is to describe your problem there and hit send.</P><P>The moderators are back in office tomorrow morning at 9am eastern time.</P> Mon, 30 Oct 2017 01:26:25 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Blocked-out-from-my-account/m-p/194461#M61761 wetcoaster 2017-10-30T01:26:25Z