topic Re: Porting in from Telus postpaid in Get Support

Porting in from Telus postpaid

Im333 — Sun, 13 Nov 2022 15:09:24 GMT

Hello,

I’m about to join PM but awaiting my new SIM.

Currently with Telus on a post paid account. I understand I have to activate and port my number over, but at what stage do I need to (and do I need to) contact Telus to tell them I’m moving to PM? I’m concerned my direct debit may still be active with Telus.

Thank you.

Re: Porting in from Telus postpaid

Friend — Sun, 13 Nov 2022 15:14:38 GMT

Whenever you leave a carrier and port your number out, they close your account automatically.

Re: Porting in from Telus postpaid

dust2dust — Sun, 13 Nov 2022 15:27:19 GMT

It's always advisable to remove payment methods from automatic payments that you're intending to no longer pay. But no you don't have to do anything, the account gets closed.