topic Re: Porting number out in Get Support

Porting number out

lseriosa — Sun, 13 Nov 2022 14:49:33 GMT

Hello

I’ve submitted a request to port my public mobile number to a different provider and I have not received a text message.

please help

Thank you

Allan

Re: Porting number out

will13am — Sun, 13 Nov 2022 14:54:01 GMT

@lseriosa , is your account active? Did you enter the correct information from the new provider end? You should be seeking assistance from the new provider.

Re: Porting number out

Dunkman — Sun, 13 Nov 2022 14:54:15 GMT

@lseriosa

How long did you submit the port request? It may take 1-2 hours for the port request to go through, including confirmation text.

Is your Public mobile account active? Need to have an active PM account to have a successful port.

Is our PM line still working?

Re: Porting number out

lseriosa — Sun, 13 Nov 2022 14:56:33 GMT

Yes, it’s active. My next billing cycle for public mobile is in Dec.

the info they asked was cell number and one other price of info so I provided the imei number

Re: Porting number out

lseriosa — Sun, 13 Nov 2022 14:58:15 GMT

Yes it is active. I am still using it.
I sent the request about 7 hours ago

Re: Porting number out

Dunkman — Sun, 13 Nov 2022 15:03:14 GMT

@lseriosa

Then your port likely failed

Contact your new provider to resubmit the port request.

Instead of IME, give the PM account number instead. Keep you PM Sim card in your phone to receive the confirmation text.

Re: Porting number out

dust2dust — Sun, 13 Nov 2022 15:05:31 GMT

So you left the PM sim in waiting for the confirmation text? Had you always received all texts from here? The usual renewal ones and the c c t s ones and the recent plan offer?

Re: Porting number out

Meow — Sun, 13 Nov 2022 15:50:37 GMT

Both account have to be active. You have to keep PM SIM in your phone and reply Yes on transfer authorization. If you did not get SMS from PM you have to go to your new provided and submit request again or talk with their support to submit request for you.