topic Re: Account number in Get Support

Account number

hpp4001 — Sun, 13 Nov 2022 07:13:11 GMT

Hello there,

How can I get my account number?

Re: Account number

dust2dust — Sun, 13 Nov 2022 07:17:25 GMT

Re: Account number

hpp4001 — Sun, 13 Nov 2022 07:34:18 GMT

I can not access my account, it's also not changing to new password

Re: Account number

hpp4001 — Sun, 13 Nov 2022 07:35:43 GMT

I can not access my account, it's also not changing to new password

Re: Account number

dust2dust — Sun, 13 Nov 2022 07:37:57 GMT

Try a different browser or device or use private mode.

Re: Account number

HALIMACS — Sun, 13 Nov 2022 11:46:02 GMT

If you cannot access your account, @hpp4001, and you have tried the "Forgot Password" option with all possible e-mail addresses that you might have used to activate service here, and none of them get a password reset link to work, then the only option is to contact Customer Support.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Account number

Meow — Sun, 13 Nov 2022 14:39:17 GMT

Click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.

If you cannot access your PM account: Try using different browser. Try Incognito mode. Clear browser’s cache.

Do Not start changing your password. If you do change pass wait 15-20 min to try to log in again.