Data from Plan finished - Add-on Data remaining BUT No Internet service

ZeeYow — Sun, 13 Nov 2022 03:56:34 GMT

Hello Community,

I have used my Data from Plan but my account shows 440MB remaining from Add-on purchased. However, no data service working. I have done the following steps without any luck:

- Turn on Aeroplan mode and turn off

- Reset Cellular Setting i.e APN

- Reset Network settings.

I am on iPhone X. Please let me know what to do ?

Thanks,

Re: Data from Plan finished - Add-on Data remaining BUT No Internet service

JK8 — Sun, 13 Nov 2022 04:03:48 GMT

@ZeeYow

Can you confirm that you have data left by logging into your account, but clear your browser cache first and go incognito. As well click on the spinner icon to refresh the page in self service.

topic Data from Plan finished - Add-on Data remaining BUT No Internet service in Get Support

Data from Plan finished - Add-on Data remaining BUT No Internet service

Re: Data from Plan finished - Add-on Data remaining BUT No Internet service