topic Data in Get Support

Data

sherr1 — Sat, 12 Nov 2022 21:46:50 GMT

I ran out of data, paid my bill early, but it says I have no data still??It said Thank you for your payment

softech — Sat, 12 Nov 2022 21:51:49 GMT

@sherr1 you paid your bill, but if you login again using Incognito mode, you should see it staying as Available Fund and not used for renewal

you have three choice to get data back

1. use the fund on the account to buy data addon

2. open ticket with support and ask them to use the fund and process early renewal for you

3. Manually change plan to a different one from what you have now. Click Change plan now to make the change immediately

missorange — Sat, 12 Nov 2022 22:18:32 GMT

If you paid bill early, you should have it, try log out and then log in again.

JK8 — Sat, 12 Nov 2022 22:21:41 GMT

@missorange wrote:
If you paid bill early, you should have it, try log out and then log in again.

Paying a bill early only adds money to your Available Funds account in self service. It does not renew your plan automatically.

walker1 — Sat, 12 Nov 2022 23:10:44 GMT

That only works for pay- as-you go plans, which PM plans are not.

But now you know for next time.

Yummy — Sat, 12 Nov 2022 23:49:43 GMT

Paid bill early?
Do you mean you added funds to your account? That will not give you more data. New allotment gets allocated at renewal.

But if you did managed to renew early (why?) you should have new data allotment available to you.

So WHAT did you do exactly?