topic Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho in Get Support

Public needs to set up a better way for people to access accounts when they have more than 1 phone

Loraine — Sat, 12 Nov 2022 14:23:14 GMT

Impossible to get necessary help

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

softech — Sat, 12 Nov 2022 14:31:18 GMT

@Loraine Public mobile My Account system is one account login (one email address) for one single phone line. So, if you have multiple lines, you will need to have different email address to login

If you are unsure which email you used for your other lines, please open ticket with PM support as suggested on your other thread

https://productioncommunity.publicmobile.ca/t5/Get-Support/Need-help/m-p/902973/highlight/true#M617286

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

kaytus — Sat, 12 Nov 2022 14:31:20 GMT

@Loraine That is the way is it—one phone # per email account.

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

Outdoorsman — Sat, 12 Nov 2022 14:39:33 GMT

@Loraine

@Loraine wrote:
Impossible to get necessary help

@Loraine hello I disagree with you , it is very easy to get help either here in the community for most things or through a cs agent for account issues,the problem is learning to maneuvre through this online system it takes awhile to get used to, if you are having an issue with your account not setup properly

you need the help of a service rep if simon won't work for you use option 2

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

Yummy — Sat, 12 Nov 2022 14:53:48 GMT

What would you suggest?

Currently one account one email one customer. If you are handling multiple accounts I do not see a big deal to log off/log on.

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

Loraine — Sat, 12 Nov 2022 15:12:17 GMT

Been trying for over 24 hrs to get help

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

softech — Sat, 12 Nov 2022 15:28:21 GMT

@Loraine have you open the ticket yet? you check your Community inbox?

if you checked and no reply, I would open ticket again, at least private message them again

Re: Public needs to set up a better way for people to access accounts when they have more than 1 pho

CountyDownIeUk — Sat, 12 Nov 2022 22:43:43 GMT

Come on folks....how about a lending hand.

@Loraine has not been here much.