topic Re: Login bug in Get Support

Login bug

mystery905 — Sat, 12 Nov 2022 18:24:18 GMT

At least on phone, if you click the login button after entering login info, you get a blank login screen. Pressing Enter instead gets you in. On Android 12, latest Chrome and Edge browsers.

Also it would be great if logon id/email can be saved for future sessions.

Re: Login bug

BKNS27 — Sat, 12 Nov 2022 09:25:11 GMT

@mystery905

If you are getting a blank screen that means that the email address is not registered in PM system.

I have no problems login on my phone and the email and password is saved on the Samsung Pass app so I can login.

Re: Login bug

softech — Sat, 12 Nov 2022 13:53:50 GMT

@mystery905 Some browsers like Chrome will automatically sign you in after the password is populated by saved password without the need to click Enter. it is a browser behaviour, not PM's desgin

i guess keep the habit not to click Enter for couple seconds if it does not automatically sign you, then you click Enter

And even you got that "blank' page, just go back and click Refresh and usually it works

Re: Login bug

gpixel — Sat, 12 Nov 2022 15:40:06 GMT

@mystery905

I don't experience that issue. try clearing the browsers data history.

that would be a nice addition. they used to have it on the old website. maybe they forgot to add it. my device just auto-fills the email address so im not to worried about it