topic Re: Phone not working after activation in Get Support

Phone not working after activation

slewin7 — Sat, 12 Nov 2022 05:03:08 GMT

I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.

Re: Phone not working after activation

computergeek541 — Sat, 12 Nov 2022 05:04:54 GMT

@slewin7 wrote:
I activated my phone and ported my number. Now my old sim does not work and Public Mobile does not work. I now do not have text, phone, or nothing sadly. I submitted a ticket, but wanted to also check out here just in case I missed anything.

First, there's the obvious step of restarting the device. Which model phone do you have? Not every device out there is compatible. If it's a service provisioning issue, you'll need to wait for the customer support agent to respond to your ticket.

Re: Phone not working after activation

slewin7 — Sat, 12 Nov 2022 05:07:17 GMT

I already restarted my phone a few times. It is a pixel 5. The phone was on Koodo, so I do not think there would be any issues on the Telus network.

Re: Phone not working after activation

slewin7 — Sat, 12 Nov 2022 05:11:29 GMT

My phone just started working after a restart. Thank you for your help.