topic Re: Billed twice in Get Support

Billed twice

Brunette — Sat, 12 Nov 2022 04:09:31 GMT

I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we resolve this dispute.

Thanks,

Jeannette

Re: Billed twice

JK8 — Sat, 12 Nov 2022 04:41:53 GMT

@Brunette

Did you make an immediate plan change? If yes then you would not get any credit for your initial plan.

You can try contacting an agent for a credit if charged twice.

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Re: Billed twice

cellphoneuser1 — Sat, 12 Nov 2022 04:28:57 GMT

@Brunette wrote:
I have been billed twice and contacted my bank who say they just charge what Public Mobile sends them. So, after trying many hours to get back here, we have bank statements and confirmation numbers that show we were indeed billed twice. How do we resolve this dispute.

Thanks,
Jeannette

For a double charge, look if there is an extra payment applied to your Public Mobile balance. It can be left to pay for next renewal.

Re: Billed twice

BKNS27 — Sat, 12 Nov 2022 05:02:12 GMT

@Brunette

The overcharge will remain in your account as credit. You can contact a CS_Agent to request a refund but it will take up to 30 days to process…less hassle and leave it to pay for your next month bill.

Re: Billed twice

Brunette — Sun, 13 Nov 2022 18:12:03 GMT

Thanks to all. Paid the overcharge and will hope to see a credit on my next bill.

Brunette