topic Re: Porting Number in Get Support

Porting Number

KerryH — Sat, 12 Nov 2022 02:01:21 GMT

I requested that my number be ported from my previous provider to Public Mobile and the request was made, but I never received the confirmation text message. My previous provider is now saying that the port must be requested again to proceed. Please help.

Re: Porting Number

kaytus — Sat, 12 Nov 2022 02:10:34 GMT

@KerryH Did u leave the previous provider's sim card in the phone, in case to receive the confirmation txt msg. U can contact the CS-Agent to resend the requested. Please be aware the system will be down on Nov 13. Make sure u did it before that day. otherwise, nobody can help.

Re: Porting Number

Outdoorsman — Sat, 12 Nov 2022 02:11:08 GMT

@KerryH hi you must leave your old sim in your phone to receive port request,you have 90 minutes to respond yes, if you did't do that your port will fail.I will send you the number for the telus porting depatment, check your community envelope

Re: Porting Number

KerryH — Sat, 12 Nov 2022 02:15:39 GMT

I left the previous SIM in the phone. How do I contact the CS-Agent?

Re: Porting Number

JK8 — Sat, 12 Nov 2022 02:26:26 GMT

@KerryH

Check your mail icon top right. I will send you a number to call.