topic Plan upgrade in Get Support

Plan upgrade

DianeJones2022 — Fri, 11 Nov 2022 23:42:41 GMT

Hello. I upgraded from the $25 to $40 plan today which has only 5 gb of data and I see there’s a promotion on for 15 gb at the same price today. Can you please cancel my current $40 5 gb plan I signed up for today and upgrade me to the $40 15 gb plan, or simply add the 15 gb plan to my existing plan. Thanks

Re: Plan upgrade

Outdoorsman — Fri, 11 Nov 2022 23:46:46 GMT

@DianeJones2022

Hi to change the plan you need the help of a service rep since it's the same day they may change it for you

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Plan upgrade

NDesai — Fri, 11 Nov 2022 23:49:04 GMT

@DianeJones2022 If you can bare with 5GB for 30 days, you can schedule a plan change to $40/15GB during your next renewal. If you want to change it now since you accidentally selected the wrong plan, you will need to reach out to the CS Agent a mentioned above.