topic Re: Account suspended in Get Support

Account suspended

Rodrigo1224 — Fri, 11 Nov 2022 22:17:55 GMT

Why my account got suspended? I had auto payments since the beginning.

Re: Account suspended

dust2dust — Fri, 11 Nov 2022 22:22:01 GMT

Did your card expire? Did you move to a different postal code?

Sometimes autopay fails. It shouldn't. But it can. Just make a manual payment and you can reactivate the service. There are several ways to make a payment.

Re: Account suspended

dabr — Fri, 11 Nov 2022 22:26:52 GMT

@Rodrigo1224 Is your phone service working? If it is then ignore any suspended message you might see in your self serve account as it's normal (but unnecessary) to see that during renewal day.

If the account is suspended because autopay failed, then login to your account and click Reactivate and make a manual payment.

Re: Account suspended

Kristowhy — Fri, 11 Nov 2022 22:42:54 GMT

@Rodrigo1224 as others suggested check to ensure auto pay worked correct. Have a look at the "payment history" to confirm payment was taken on your renewal date.

Left side on "payments" and then bottom right under "my upcoming bill" click on "view payment history"