topic Re: No voicemail in Get Support

No voicemail

smerry — Fri, 11 Nov 2022 23:22:43 GMT

Hi,

I just switched my plan to the $40/15gb and now I'm having trouble with my voicemail. When I receive a phone call it states that my mailbox is full. However, when I check my messages, it is empty.

Re: No voicemail

diamondjoeg — Fri, 11 Nov 2022 19:59:57 GMT

It must have been an issue on their end. I was talking with CSupport and I heard nothing back from them for last two hours, however it just started working again.

Re: No voicemail

Nezgar — Fri, 11 Nov 2022 20:01:54 GMT

@smerry wrote:
Hi,

I just switched my plan to the $40/15gb and now I'm having trouble with my voicemail. When I receive a phone call it states that my mailbox is full. However, when I check my messages, it is empty.

Hmm, sounds a lot like the issue mentioned in another post in the last few minutes - check out responses here as well: https://productioncommunity.publicmobile.ca/t5/Get-Support/Voicemail-states-it-is-full-but-in-fact-it-s-not/td-p/902627

Did you port in your number to Public Mobile recently?

First try resetting your conditional forwarding by dialing ##004#

Also inquire which carrier the callers are calling from. Test calling from various carriers, including a free TextNow app account if you don't have access to other lines. I wonder if your callers are with your previous carrier, and they are still routing your calls to your previous providers voicemail service...