topic Re: Activation by adding fund in Get Support

Activation by adding fund

Sasan223 — Fri, 11 Nov 2022 19:07:52 GMT

I am newcomer and buy a public mobile Sim card at a shop. They gave me a sim card and a 40$ pin code to add fund to my account. I want to activate my Sim card but I cannot pay the plan price by this code. I do not have credit or debit card yet. How can I activate my Sim and use the pin code?

Re: Activation by adding fund

softech — Fri, 11 Nov 2022 19:18:53 GMT

@Sasan223 there is no more activation by voucher

but no worry, there are 2 ways to do this:

1. you can use a CC to activative first and use the voucher for future renewal

2. you can open ticket with PM and ask them to arrange to manually activate your sim card and create you a My Account in suspended status. Once you got the login info from PM support back, you can login and apply the voucher to finalize the activation

to open ticket with PM support fir this manaul activation, message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation by adding fund

BKNS27 — Fri, 11 Nov 2022 19:30:31 GMT

@Sasan223

I am surprised that a retailer sold you a SIM. It can only be purchased from PM or Amazon.

You will need a CC to activate your SIM. It will be difficult to active a SIM with your $40 voucher.

Try contacting a CS_Agent to see if they will activate the SIM with a voucher.

Where did you purchase the SIM?

Re: Activation by adding fund

kaytus — Fri, 11 Nov 2022 19:32:25 GMT

@Sasan223 sometimes it needs to take up 24 hrs to verify the voucher. You can try using your debt card to pay the fund. I hope it can help.

Re: Activation by adding fund

Sasan223 — Fri, 11 Nov 2022 19:32:46 GMT

I bought it at Centre mobile plus at 6966 St-jacques Montreal

Re: Activation by adding fund

kaytus — Fri, 11 Nov 2022 19:33:46 GMT

@Sasan223 sorry, you mentioned that u don't have debt card. it is my mistake.

Re: Activation by adding fund

BKNS27 — Fri, 11 Nov 2022 19:34:14 GMT

@Sasan223

Thanks but I am in the WestCoast. Too far to pick one up.

Re: Activation by adding fund

BKNS27 — Fri, 11 Nov 2022 19:37:58 GMT

@Sasan223

You might consider picking a reloadable Visa card from your local Supermarket or gas station.