topic Re: Unlimited text messaging in Get Support

Unlimited text messaging

ElenaM — Fri, 11 Nov 2022 18:03:55 GMT

Hello I purchased your $15/m plan which includes unlimited text and picture messaging, but mms is not working unless my cellular data is on and it ate up all of

my data in a few days. How is that ‘unlimited’?? My husband has the same plan and it works fine

Please activate the unlimited picture messaging as per the plan specs (I have a still of your webpage where it clearly states that) and restore my data to 0 used for this period.

Thanks

Re: Unlimited text messaging

Psygineer — Fri, 11 Nov 2022 18:06:24 GMT

Picture messaging does not use data. Your data was used by apps updating or by general web use. Disable your phone's ability to update over data and ensure you are on wifi to avoid using up data. Data does have to be turned on to send images, etc. and it works without having any data remaining in your plan.

Re: Unlimited text messaging

softech — Fri, 11 Nov 2022 18:06:31 GMT

@ElenaM by design, MMS requires Data to be enabled to send and receive

However, no worry, while it needs to be turned on, it is not really using your limited data quota. So, when you need to send and receive MMS, just enable data. When you are done, turn it back off to converse data (in case other app stealing data on the background)

Re: Unlimited text messaging

ElenaM — Fri, 11 Nov 2022 18:31:31 GMT

This is confusing, since in my account it just says unlimited text and 100 Canada-wide minutes, whereas on the web site it says unlimited text and picture messaging.

Re: Unlimited text messaging

computergeek541 — Fri, 11 Nov 2022 18:39:28 GMT

It's both unlimited text {SMS) and mutimedia (MMS) messages.

Re: Unlimited text messaging

JK8 — Fri, 11 Nov 2022 18:40:16 GMT

@ElenaM wrote:
Hello I purchased your $15/m plan which includes unlimited text and picture messaging, but mms is not working unless my cellular data is on and it ate up all of
my data in a few days. How is that ‘unlimited’?? My husband has the same plan and it works fine
Please activate the unlimited picture messaging as per the plan specs (I have a still of your webpage where it clearly states that) and restore my data to 0 used for this period.
Thanks

The plan you are on has unlimited texting and mms. You need to have data turned on in your phone for mms. As @softech mentioned above mms does not use any actual data. If your data is depleting than look at the other apps on your phone which maybe using data in the background. You can turn those apps off from using background data.

Re: Unlimited text messaging

will13am — Fri, 11 Nov 2022 19:40:01 GMT

@softech wrote:
@ElenaM by design, MMS requires Data to be enabled to send and receive

However, no worry, while it needs to be turned on, it is not really using your limited data quota. So, when you need to send and receive MMS, just enable data. When you are done, turn it back off to converse data (in case other app stealing data on the background)

Perhaps disable background data on all apps. Turning off mobile data will block the timely receipt of MMS.

Re: Unlimited text messaging

Meow — Fri, 11 Nov 2022 20:43:26 GMT

MMS does not use your data even though data has to be on in order to send/receive MMS.

Having data on all the time give opportunity to other apps to connect and be connected to internet all the time.

You can try disabling background data usage for ALL apps but still some will go around it and connect at will.

Re: Unlimited text messaging

jwaal — Fri, 11 Nov 2022 20:58:33 GMT

This link explains how to stop your apps from updating using data if you are using Android. That way you can keep data on if you wish.

https://www.guidingtech.com/how-to-prevent-android-apps-auto-updating-on-mobile-data/

Re: Unlimited text messaging

dust2dust — Fri, 11 Nov 2022 21:08:06 GMT

Even without available data, standard MMS will still work. It's a different ball game if you have an iphone and have particular settings set.

To have run out of the small 250mb of data will require you to manage your data usage with not allowing updates of the OS or apps via cell data and to control which apps can help themselves to cell data and to not allow the switch over to cell data when out of wifi range.

It's your device that has taken all your data. That's up to you...not the company.

Adding - some phones will give you a notification of the presence of an MMS and then you turn on data to receive it. Some phones have a setting to automatically switch in and out of cell data when it sees an MMS either inbound or outbound.

Re: Unlimited text messaging

EleniS — Wed, 26 Apr 2023 23:26:08 GMT

I'm having the same problem. As soon as my data runs out my texts don't work (send/receive). How is that unlimited texting?

Re: Unlimited text messaging

dust2dust — Wed, 26 Apr 2023 23:32:24 GMT

@EleniS- Because you're not doing real SMS texting. You're using the instant messaging method in imessage which needs the internet. I'll bet it works when you connect to wifi.

(all assuming you have an iphone)

Re: Unlimited text messaging

EleniS — Wed, 26 Apr 2023 23:33:39 GMT

It does work on Wifi. I do have an iPhone, yes

Re: Unlimited text messaging

dust2dust — Wed, 26 Apr 2023 23:38:06 GMT

@EleniS- In imessage settings, turn on send as sms and send as mms. I think there's a way to force sms but I'm not an iphone user. Press and hold maybe.

Re: Unlimited text messaging

EleniS — Wed, 26 Apr 2023 23:47:31 GMT

seems to have fixed the problem, thanks so much!!!