topic Re: Voicemail issue in Get Support

Voicemail issue

ladydee — Fri, 26 Aug 2022 14:00:17 GMT

I would like to know if my voicemail can be reset. When calls get my voicemail it says vcml is full but on my end it says no messages. Not sure what happened. How can I fix this?

Re: Voicemail issue

softech — Fri, 26 Aug 2022 14:29:52 GMT

@ladydee I don't recall you can reset the voicemail yourself

can you go to your phone dailer app, check the settings and confirm which VM number it is redirecting to. I would to change it to another VM number in your province and see if it fixes the issue, here are the list of all VM number PM uses, pick one out of them,

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/m-p/498446

Re: Voicemail issue

saadh — Fri, 26 Aug 2022 14:32:41 GMT

Do you have any saved messages, by any chance? If so, try deleting them and do a test to see if the issue still persists.

Re: Voicemail issue

dust2dust — Fri, 26 Aug 2022 15:30:09 GMT

Are you sure those callers aren't landing in a previous provider voicemail box? Like, how long have you been here? If so then you would need to change your call forwarding.

You can test it. Dial 1-778-580-4001 from your phone and listen to your greeting. Then from another phone or a voip app call your number and let it go to voicemail. Is it the same greeting?

Re: Voicemail issue

ladydee — Fri, 26 Aug 2022 22:12:42 GMT

Hi yes I did call my phone and when it got to the voicemail it said it was full. I will test it out with the number you gave. Thanks

Re: Voicemail issue

ladydee — Fri, 26 Aug 2022 22:13:42 GMT

No I cleared my messages and when I call to check it says I have no messages. Not sure what happened to cause this.

Re: Voicemail issue

ladydee — Fri, 26 Aug 2022 22:14:24 GMT

Thanks I will check all the options I have received and see if any of them work. Thanks

Re: Voicemail issue

Timer — Fri, 26 Aug 2022 22:16:23 GMT

@ladydee

turn off device and take out SIM card and reinsert back on.
tried to press your voicemail, same issue get vcml, then call your phone number from same your device.

How To Use everyhtig about Voicemail Features (publicmobile.ca)

Re: Voicemail issue

dust2dust — Fri, 26 Aug 2022 22:18:15 GMT

There're 2 sides to this story. 1. getting voicemail 2. checking voicemail. Getting voicemail relies on call forwarding. Checking voicemail relies on the access number. And they could be the same. But they're set in two places.

Re: Voicemail issue

Frankygee911 — Fri, 11 Nov 2022 15:55:46 GMT

Hi I have the same issue , deleted all my messages, cleared space in my phone , rebooted 5 times, still says mailbox is full...... Did you get your issues fixd and if yes what , Please ..!!

Re: Voicemail issue

dust2dust — Fri, 11 Nov 2022 16:04:52 GMT

@Frankygee911- Oh there was another instance of this problem. We have someone asking today. Can you see all the call forwarding options in the dialer? What number is set for accessing voicemail? Did you try the 1-778-580-4001 number?

Re: Voicemail issue

softech — Fri, 11 Nov 2022 17:49:58 GMT

@Frankygee911 did you just join PM and ported your phone number?