topic Re: bill in Get Support

bill

Canada41 — Fri, 11 Nov 2022 15:21:12 GMT

My credit card was expired now I can't make autopay monthly and my line stop working

Re: bill

BKNS27 — Fri, 11 Nov 2022 15:24:46 GMT

@Canada41

You needed to login to your account and update your CC info.

Meanwhile, you can purchase a voucher and dial 611 and enter the voucher number.

Vouchers are available at these locations:

Re: bill

Canada41 — Fri, 11 Nov 2022 15:25:59 GMT

what?

Re: bill

popping — Fri, 11 Nov 2022 15:26:53 GMT

@Canada41

Login to your account and go to Payment page to update your credit card info. Pay and click the reactivate current plan to get your phone working ASAP.

Re: bill

Canada41 — Fri, 11 Nov 2022 15:28:42 GMT

I cannot get into my account

Re: bill

Canada41 — Fri, 11 Nov 2022 15:29:33 GMT

i tried many times and doesnt allow me to get into my account

Re: bill

nmann — Fri, 11 Nov 2022 15:29:55 GMT

As mentioned a few times. Go online and make a payment ASAP so your account can be reactivated. You need to update your credit card info to new credit card so auto pay will work again.

Re: bill

Canada41 — Fri, 11 Nov 2022 15:31:08 GMT

I tried many time to log into my account and its not working can you help me please

Re: bill

BKNS27 — Fri, 11 Nov 2022 15:32:05 GMT

@Canada41

What does the error message indicate?

The website is glitchy so clear cache, cookies and go incognito on your browser.

Re: bill

Canada41 — Fri, 11 Nov 2022 15:34:45 GMT

email or password incorrect

i have the same email forever

and change password many times and still not working

Re: bill

nmann — Fri, 11 Nov 2022 15:35:56 GMT

Did it give an error msg like wrong username or password? It should give option to correct if this is the case (ie click here if you forgot you password). Note that the username and password for the community page is not the same as your account for public mobile (at least it isn’t for me).

Re: bill

Canada41 — Fri, 11 Nov 2022 15:36:45 GMT

i am so done with Public mobile everything online

Re: bill

Canada41 — Fri, 11 Nov 2022 15:48:03 GMT

any answer

Re: bill

BKNS27 — Fri, 11 Nov 2022 15:54:38 GMT

@Canada41

As stated earlier, purchase a voucher to get your phone running.

If clearing your browser didn’t work. Contact a CS_Agent to help you access your account.

Re: bill

dust2dust — Fri, 11 Nov 2022 15:55:13 GMT

Thought you were done.

What recording do you get when you dial 611? You can buy vouchers online and in stores and then dial 611 to enter them. Or some stores have a thing called real time payments. That way you can at least get your services working and take your time figuring out access and your credit card.

Re: bill

Canada41 — Fri, 11 Nov 2022 15:57:36 GMT

hello

Re: bill

BKNS27 — Fri, 11 Nov 2022 15:59:33 GMT

Hello there