topic Re: Voicemail stating it's full in Get Support

Voicemail stating it's full

diamondjoeg — Fri, 11 Nov 2022 15:36:47 GMT

Hey All,

Today I was told that my voicemail was full. I checked and I have no messages in there. Tried voicemail again and says it's full. I did just change my plan to the new $40.00 for 15GB at 4g speed. But I thought voicemail is with all plans. I can reach my voicemail to see if I have any messages. Others that changed their plan have the same issue. And a few that have not changed their plan still have voicemail working.

Thanks for any ideas

Re: Voicemail stating it's full

darlicious — Fri, 11 Nov 2022 15:26:28 GMT

@diamondjoeg

Try rebooting your phone.

Re: Voicemail stating it's full

diamondjoeg — Fri, 11 Nov 2022 15:33:48 GMT

Thanks for the suggestion Darlicious. The voicemail full is still happening after reboot.

Re: Voicemail stating it's full

darlicious — Fri, 11 Nov 2022 15:46:19 GMT

@diamondjoeg

Are you long pressing (1) to access your voicemail? Try calling your number from another phone or a voip app. When it connects press "*" and enter your voicemail pin #. Do you get the same message?

Re: Voicemail stating it's full

dust2dust — Fri, 11 Nov 2022 15:51:16 GMT

Try dialing 1-778-580-4001 from the phone and see what it says for voicemail. I don't recall reading others having this problem. I would then be looking at your call forwarding settings as that is how voicemail works. Then finally whatever number your long press 1 is set to.

Re: Voicemail stating it's full

diamondjoeg — Fri, 11 Nov 2022 15:53:11 GMT

When I call from a different phone and let go to voicemail. I can't leave a message stating it's full. When I call and hit the "*" and password it say's no messages.

Re: Voicemail stating it's full

diamondjoeg — Fri, 11 Nov 2022 16:26:36 GMT

Thanks Dust for the response. So when I dial the 778 number I can leave a message when I enter my cell number account and hear my greeting. I can then dial this number back go in to my account and hear the message i just left. My voicemail long '1' number is 647-580-4001. When I enter this way there is no message. This 647 number is what I've had for 3 years. I'll see if I can move everything over to the 778 number since that appears to be working.

Re: Voicemail stating it's full

diamondjoeg — Fri, 11 Nov 2022 20:09:58 GMT

After speaking with Customer Service and trying a few things (resetting network, they stated they rebooted?? voicemail on their end) things weren't working. Two hours later they started working again without any further communication.