topic Re: Not receiving phone calls in Get Support

Not receiving phone calls

Goose16 — Fri, 11 Nov 2022 13:42:54 GMT

Hello,

I'm able to call out and send/receive text messages but all phone calls to me are immediately dropping. What can I do to correct this?

Thanks

Re: Not receiving phone calls

Yummy — Fri, 11 Nov 2022 14:06:10 GMT

Did you port your number?
Since when you are PM member?

When this issue started?

Re: Not receiving phone calls

Goose16 — Fri, 11 Nov 2022 14:12:35 GMT

Number has been ported been a user of PM now for almost 3 years. Problem started as of this morning

Re: Not receiving phone calls

BKNS27 — Fri, 11 Nov 2022 15:09:01 GMT

@Goose16

How many bars are showing on your phone?

Try switching to 3G on your Cellular Network.

Re: Not receiving phone calls

Customer1 — Fri, 11 Nov 2022 15:27:01 GMT

Same this is happening to me. Long time PM user. As of this morning I am unable to receive calls from Bell or Rogers numbers, however I am able to make outgoing calls and I am able to text. Is this happening to anyone else?