topic Re: Account Status and plan usage incorrect in Get Support

Account Status and plan usage incorrect

Adeeln65 — Fri, 11 Nov 2022 05:25:43 GMT

I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I was wondering how this can be fixed to show my new plans account usage?

Thanks

@CS_Agent

Re: Account Status and plan usage incorrect

computergeek541 — Fri, 11 Nov 2022 05:26:45 GMT

@Adeeln65 wrote:
I changed my plan a couple months ago and get charged the correct amount, I also have access to the extra data that the new plan provides, but my account status hasn't changed and when I go to change my plan it still says I have my original plan. I was wondering how this can be fixed to show my new plans account usage?

The site could be showing old information. Please log out, clear your browser cache and cookies, and close the browser. Open the browser again and log in. Check after doing that.

Re: Account Status and plan usage incorrect

JK8 — Fri, 11 Nov 2022 05:27:35 GMT

@Adeeln65

You might be looking at a cached version. Clear your browser cache and go incognito/private mode. Click on the spinner icon in self service to refresh your page.

Re: Account Status and plan usage incorrect

Adeeln65 — Fri, 11 Nov 2022 05:31:08 GMT

This helped thanks

Re: Account Status and plan usage incorrect

jonathanfv — Fri, 11 Nov 2022 05:41:19 GMT

I had the same issue and was about to create a ticket for it, but this was the answer. Thanks a lot!