topic Re: US Roaming add on process failed in Get Support

US Roaming add on process failed

Fxst2001 — Fri, 11 Nov 2022 02:10:25 GMT

Hello. I purchased a talk text and data add on ($20) prior to my current trip to the USA. I started it a couple of days earlier than I’d wanted to, since I anticipated the ability to enter a start date. So, it ran out two days early. I signed on and tried to Add funds to my account so I could buy another add on. I couldn’t figure out how to do that, so I proceeded to “BUY” the add on, and it was charged to my credit card. I received a receipt for the payment/purchase, but I do not see the add on in my plan. I guessed that I had to now buy it again, since money now appeared in my account. That didn’t work either. So, I’ve paid a total of $40 for TWO US add ons, and don’t have either of them. Can I get some help to activate the add on before November 11th ends, as I’ll be travelling and will NOT have my phone service! I’d also appreciate one of the $20 purchases credited back to me. Thank you

Re: US Roaming add on process failed

softech — Fri, 11 Nov 2022 02:24:34 GMT

@Fxst2001 the reason to your problem is that to re-buy the exact same US roaming addon, there is a 24 hours wait time after you used up the first 10 days. Since you already bought it, bought it twice, PM support can help you to activate one of them and refund you the other $20. Just open ticket with them

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: US Roaming add on process failed

darlicious — Fri, 11 Nov 2022 03:06:15 GMT

@Fxst2001

How many more days are you in the US?