topic Re: Account help need in Get Support

Account help need

Kersey — Thu, 10 Nov 2022 22:35:03 GMT

Need help tried logging in too many times I need reset my password

Re: Account help need

computergeek541 — Thu, 10 Nov 2022 22:36:42 GMT

The max login exceeded message can be ignored after clearing cache/cookies and closing the browser. After opening the browser again, another login attempt will be permitted.

Re: Account help need

Kersey — Thu, 10 Nov 2022 22:38:37 GMT

Need moderator can not remember my log info

Re: Account help need

Outdoorsman — Thu, 10 Nov 2022 22:43:40 GMT

@Kersey

Hi if password reset doesn't work or you forgot login info you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Account help need

fabronaut — Thu, 10 Nov 2022 23:10:58 GMT

I can't log in. I've had this issue repeatedly, where this new (?) Telus Identity login portal fails to accept my login. I can't even reset my password, because it just throws some unknown 404 error and says to contact the administrator.

How am I supposed to manage my account if I can't log in? This is ridiculous.

Re: Account help need

Harneetpooni — Fri, 11 Nov 2022 04:08:24 GMT

Hi plz help me I lost my Sim card and I have access to self serve but my email there is wrong that's why I can't login plz help me