topic Re: keep getting warning msgs in Get Support

keep getting warning msgs

qawsed222 — Tue, 04 Jan 2022 19:50:12 GMT

Hi,

I kept getting warning msg "public mobile here. sorry we do not offer text msg outside of canada at this time"

BUT I never tried to texted any msgs to abroad.

Another issue is service on and off a lot ! sim card issue?

Re: keep getting warning msgs

PBForMe — Fri, 08 Jul 2016 20:13:15 GMT

Perhaps a rouge app trying to send international SMS's in the background?

Another thing I've read is that some numbers wrongly get flagged as international numbers, you'll need to contact the mods to get this fixed if you are having issues SMS'ing non international numbers.

Intermittent connectivity is either a sim card or sim slot issue in your sim card/phone, rarely a local service issue (maintenance, low signal).

Re: keep getting warning msgs

Luddite — Fri, 08 Jul 2016 20:13:43 GMT

Do you use an iPhone?

Re: keep getting warning msgs

qawsed222 — Fri, 08 Jul 2016 20:30:02 GMT

yes I am using an Iphone 5

Re: keep getting warning msgs

qawsed222 — Fri, 08 Jul 2016 20:31:27 GMT

I barely send msgs to anyone. I got warning msgs like 20-30 per day and its so annoying.

Re: keep getting warning msgs

PBForMe — Fri, 08 Jul 2016 20:38:40 GMT

Perhaps iMessage activation error?

Re: keep getting warning msgs

Luddite — Fri, 08 Jul 2016 20:40:00 GMT

Apple uses a server outside Canada to set up iMessaging. It automatically sends out an sms for various (i.e. unknown to me ) reasons. Normally these stop after a day or two. No one has figured out how to prevent them. If you block the number I don't know if it will prevent iMessaging.

Re: keep getting warning msgs

Mary_M — Fri, 08 Jul 2016 20:44:26 GMT

Hey @qawsed222

Thank you for letting us know!

This is a known issue- can you please send me your phone number via private message ?

Thanks

Re: keep getting warning msgs

Luddite — Fri, 08 Jul 2016 20:45:10 GMT

OK @qawsed222 I found a definitive answer from someone I trust (@chukdefatey)

"I have answered similar OP many times. Here is the correct answer. Your iPhone is trying to activate imessage & face time. In order to activate those two iPhone exclusive functions is, your iPhone sends blind texts to a UK number now most carrier allow message to that number and you are not charged for it but in Public Mobiles case they don't offer texts outside of Canada and since PM doesn't have any pay per use charges for anything so when you phones send that blind text to a UK number you get the message you are getting.

People on Grandfathered plans don't have this issue because there plans include Global Texting."

Re: keep getting warning msgs

qawsed222 — Fri, 08 Jul 2016 20:52:34 GMT

thanks everyone. I guess im gonna wait a day or 2 and see

Re: keep getting warning msgs

Mary_M — Fri, 08 Jul 2016 20:54:18 GMT

Hey @qawsed222

Everything should be good to go now!

Can you please view my private message ?

Cheers,

Mary

Re: keep getting warning msgs

Luddite — Fri, 08 Jul 2016 20:56:44 GMT

@qawsed222 Don't forget to private message Mary. She may be able to stop them at the system level.

If unfamiliar with this feature, you can review it here: Private Messages - viewing and creating.

Re: keep getting warning msgs

srlawren — Sat, 09 Jul 2016 00:05:08 GMT

@Luddite wrote:
OK @qawsed222 I found a definitive answer from someone I trust (@chukdefatey)

"I have answered similar OP many times. Here is the correct answer. Your iPhone is trying to activate imessage & face time. In order to activate those two iPhone exclusive functions is, your iPhone sends blind texts to a UK number now most carrier allow message to that number and you are not charged for it but in Public Mobiles case they don't offer texts outside of Canada and since PM doesn't have any pay per use charges for anything so when you phones send that blind text to a UK number you get the message you are getting.

People on Grandfathered plans don't have this issue because there plans include Global Texting."

@Luddite I think if you have the international texting option even on a non-grandfathered plan, these would go through fine as well.

@Mary_M I'm wondering, is this something that PM could whitelist for people regardless of plan somehow? Like, automatically allow the iMessaging activation texts through? This would alleviate these occasional issues coming up. It might be technically challenging, but I'm guessing that's basically what you're doing behind the scenes on a one-off basis as people run into the issue. Basically I'm thinking it would be great to system-wide allow these iMessage set-up texts through, regardless of the person's plan. My two cents.

Re: keep getting warning msgs

Luddite — Sat, 09 Jul 2016 00:16:56 GMT

@srlawren That's my understanding too.

Oh, Oh someone has forgotten improvement ideas must be published in Public Lab to be actually considered by the PM development team.

Re: keep getting warning msgs

srlawren — Sat, 09 Jul 2016 00:46:20 GMT

@Luddite touche. Off to the public lab I shall go.

Re: keep getting warning msgs

srlawren — Sat, 09 Jul 2016 01:00:14 GMT

@Luddite done! If anyone would like to lend their suppport to this idea, please visit this thread and use the Bravo feature to up-vote the idea:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Allow-iMessaging-confirmation-texts-through-regardless-of-text/idi-p/58458

Cheers!