topic Re: New plan not working in Get Support

New plan not working

MyraLivingston — Thu, 10 Nov 2022 18:58:27 GMT

Just switched to public mobile yesterday with new SIM card. Still have no service almost a day later. How long should I have to wait until I have service? My plan says ‘active’ so I’m not sure if there is anything else I should do.

Re: New plan not working

will13am — Thu, 10 Nov 2022 19:02:57 GMT

@MyraLivingston , if your activation was successful and your account is showing active, the service should be working right away. By chance, did you include a number port as well and did you confirm the port on the old service?

Re: New plan not working

darlicious — Thu, 10 Nov 2022 19:05:14 GMT

@MyraLivingston

If you have no services at all working on your pm Sim card then it did not provision correctly upon activation. You need to contact customer support to fix that for you. You can submit a support ticket via SIMon or send a private message. Put "Sim card not provisioned correctly upon activation" in the subject line and leave a detailed message. Read the spoiler in the following post if you choose the private message option.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771

Re: New plan not working

Nika — Thu, 10 Nov 2022 20:07:49 GMT

Hello!

I found when I first switched I had to restart my device a couple of times before it connected to the new network.

Re: New plan not working

jlynneconrad — Thu, 10 Nov 2022 20:16:26 GMT

I also just recently switch to Public Mobile. I ported my old number and following the directions, was able to connect instantly. I would attempt to restart the phone a couple of times, and then contact customer support to make sure everything was set up correctly!