topic Re: my account login/change password in Get Support

my account login/change password

AngelaHavard — Thu, 10 Nov 2022 17:48:02 GMT

been having lots of issues trying to access my account to make changes, check info, etc. kept giving me an error-page not found. had submitted a ticket and had my account reset with an auto password. Since then i am unable to log in, i cannot change my password as it now gives a different error. I cannot access my account at all.

same issues trying to log into my kids accounts as I monitor these. I've submitted a new ticket yet still cant get responses. Beyond frustrating and is now making me want to change providers as you cant get any assistance. Please help.

Re: my account login/change password

BKNS27 — Thu, 10 Nov 2022 17:49:18 GMT

@AngelaHavard

Clear the cache, cookie and go incognito on your browser.

The website is glitchy.

Re: my account login/change password

Outdoorsman — Thu, 10 Nov 2022 17:50:32 GMT

@AngelaHavard hi have you tried clearing your cache and cookies? or try using a different browser in private or incognito mode ,try to sign in again

Re: my account login/change password

AngelaHavard — Thu, 10 Nov 2022 17:55:16 GMT

cleared cache, went incognito, remove cookies, attempt to sign in/reset password still same error.

Re: my account login/change password

darlicious — Thu, 10 Nov 2022 18:06:59 GMT

@AngelaHavard

Your reset password may have expired. How long ago did you get it? If you need a new one reply to the last private message you recieved from the CSA. Recieving a reply should not exceed one hour. In the meantime what browser are you using? On mobile or on a pc, laptop or tablet?

Re: my account login/change password

BKNS27 — Thu, 10 Nov 2022 18:07:05 GMT

@AngelaHavard

Hmmm, I didn’t have any problems accessing my account.

I am using Chrome as my browser.

What browser are you using?

Re: my account login/change password

Meow — Thu, 10 Nov 2022 18:17:09 GMT

No issues accessing My Account nor My rewards.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to try to log in. Click on little spinner refresh icons lower down.

Re: my account login/change password

AngelaHavard — Thu, 10 Nov 2022 20:12:59 GMT

I use chrome also. Was able to connect and get my password reset so hopefully no more issues. Appreciate the help

Re: my account login/change password

AngelaHavard — Thu, 10 Nov 2022 20:13:54 GMT

Use my phone a lot but lately been on the laptop. Was able to get support to reset my password and get into my account so hopefully no more issues

Re: my account login/change password

BKNS27 — Thu, 10 Nov 2022 22:48:35 GMT

@AngelaHavard

Good to know it worked on your laptop and not the browser.