topic Re: Account sign in automatic password selecting in Get Support

Account sign in automatic password selecting

Eister — Thu, 10 Nov 2022 16:57:33 GMT

Not a huge issue since I figured out a workaround. But I noticed several months ago that my Public Mobile automatic sign in has changed on my IPhone 6s. I have both a Public Mobile Account and a Telus Account for TV and Internet. And when I used to sign in to my Public Mobile Account, my phone recognized Public Mobile and brought up the correct password. However now when I attempt to sign into my Public Mobile Account….it defaults to my Telus Account sign in option and password, instead of PM.
So my workaround is to scroll in my password search option to find and sign into PM, not Telus.
This works fine, but it was way more convenient when sign in defaulted correctly to my Public Mobile Account, not my Telus Account.

Could a PM system update, or IPhone 15 update have triggered this? Any ideas for a fix other than maybe making both passwords the same?

Re: Account sign in automatic password selecting

dust2dust — Thu, 10 Nov 2022 17:00:43 GMT

Yes, this new system uses telusidentity.telus.com also.

Re: Account sign in automatic password selecting

benfatto — Thu, 10 Nov 2022 17:02:26 GMT

@Eister The system update is the culprit. I noticed the same thing.

Re: Account sign in automatic password selecting

Meow — Thu, 10 Nov 2022 17:02:42 GMT

Yes, new system since using Telus 'something' can confuse id/pass managers. I had to create new sign in entry for My Rewards as password manager did not recognize it after site update.