topic Re: Plan not activating in Get Support

Plan not activating

Ayodee — Thu, 10 Nov 2022 16:20:05 GMT

Hello. I paid for a new plan. I was debited, but the plan didn’t activate.

Re: Plan not activating

softech — Thu, 10 Nov 2022 16:25:35 GMT

@Ayodee what you meant by plan didn't activate?

Are you new activated or exsiting customers?

If existing customer and just made a plan change, Please login My Account once again to Incognito mode and you should see the new plan (the My Account has some cache problem)

If you are newly activated, You cannot login to My Account anymore?

or the sim card does not work?

If it is sim card issue, first, what band and model is your phone

Next, any error showing on the phone status? No sim? No network? Sim not provisioned?

do you have another phone to test it? or at least reseat the sim card once more time

give me more info and tell us what you tried

Re: Plan not activating

BKNS27 — Thu, 10 Nov 2022 16:34:30 GMT

@Ayodee

Try rebooting your phone if upgraded/downgraded your plan.

Re: Plan not activating

Ayodee — Thu, 10 Nov 2022 16:39:45 GMT

An existing customer that just made a plan change. Going incognito helped. Thanks a lot!