topic Re: Mobile data not working in Iphone in Get Support

Mobile data not working in Iphone

elenatobar — Thu, 10 Nov 2022 22:39:45 GMT

Hi there, I have an Iphone which is in theory compatible with the Public Mobile network (IphoneX 15.5 MQC22J/A). However, mobile data is not working. I've tried everything related with the usual troubleshooting steps, but it still doesn't work. The SIM card should be good, since I've tried it in another device and it works. If anyone has a clue that would be very welcome. Thanks!

Re: Mobile data not working in Iphone

JK8 — Thu, 10 Nov 2022 14:52:10 GMT

@elenatobar

Can you check your apn settings.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Mobile data not working in Iphone

softech — Thu, 10 Nov 2022 14:52:33 GMT

@elenatobar voice call working?

do you have the latest Carrier profile downloaded?

did you try Reset network setttings?

Re: Mobile data not working in Iphone

texwood — Thu, 10 Nov 2022 14:54:18 GMT

My suggestion would be to save the important data on the phone (if any), and then wipe the phone to factory default and setup the phone from scratch.

Re: Mobile data not working in Iphone

Meow — Thu, 10 Nov 2022 15:22:25 GMT

With Apple is little bit complicated.

Did you try adjusting APN setting?

Something to do with carrier profile?

Last resort will be factory reset 😞

When you tried your SIM in another phone, was it iphone or Android phone?

Re: Mobile data not working in Iphone

elenatobar — Thu, 10 Nov 2022 16:40:15 GMT

It was an Android phone. Thanks for the answer, might try to factory reset as you say...

Re: Mobile data not working in Iphone

elenatobar — Thu, 10 Nov 2022 16:44:49 GMT

Voice calls work fine... and yes tried to reset network settings and didn't work

Re: Mobile data not working in Iphone

dust2dust — Thu, 10 Nov 2022 16:50:47 GMT

Have you accumulated a bunch of stuff on this phone or is it new to you? Factory reset should be the last thing ever.

Did you connect to wifi and settings general about and see if the carrier profile updates? Did you turn on cellular data? Reset network settings? Check that the browser has permission to use cellular data? As asked earlier can you call in and out? SMS text in and out? Registered the phone to Apple ID?

Re: Mobile data not working in Iphone

benfatto — Thu, 10 Nov 2022 17:13:22 GMT

@elenatobar just for iPhone

Go to Settings >> General >> Profiles remove any data or vpn profiles there (if you don't see the profile tab. It means you don't have any profiles installed so you can go to the next step)
Reset network settings: Go to Settings >> General >> Reset >> Reset network settings. The phone will switch off and restart automatically in a few minutes.
Once the phone restarts switch on airplane mode and switch off.
Now try and connect to a Web page via safari

Re: Mobile data not working in Iphone

darlicious — Thu, 10 Nov 2022 19:12:39 GMT

@elenatobar

Did @benfatto's instructions work for you? If not generally with iPhone you need to connect to wifi or iTunes and check for any software updates and then update your carrier profile.

Re: Mobile data not working in Iphone

elenatobar — Thu, 10 Nov 2022 21:22:08 GMT

Worked! Thank you and to all of those who tried to help out 🙂 Have a wonderful day!

Re: Mobile data not working in Iphone

Ferniie88 — Thu, 22 Aug 2024 22:07:31 GMT

I tried the above solution and it doesn’t work. I turned the airplane off and tried safari but to no avail. I get the message “Safari can’t open the page because your iPhone is not connected to internet. Why is my data not kicking in?

Re: Mobile data not working in Iphone

slusagm — Thu, 22 Aug 2024 22:14:33 GMT

does the sim card work on another phone?

make sure you update your iOS and carrier profile

Re: Mobile data not working in Iphone

softech — Mon, 30 Sep 2024 08:21:58 GMT