topic Re: Unrecognized sim card in Get Support

Unrecognized sim card

NinaVuds — Thu, 10 Nov 2022 14:30:48 GMT

Hello. I just transfer my phone number and registered a new sim card yesterday, but still have a message " unrecognized sim card". Please advise. Thanks.

Re: Unrecognized sim card

Meow — Thu, 10 Nov 2022 14:33:43 GMT

Any chance you can try your SIM in another phone?

What your account says? Is it Active?

Re: Unrecognized sim card

JK8 — Thu, 10 Nov 2022 14:45:36 GMT

@NinaVuds

Can you try rebooting, resetting network or reinstalling SIM card. Is your phone unlocked?

Re: Unrecognized sim card

NinaVuds — Thu, 10 Nov 2022 14:51:17 GMT

Account is active, but sim is not working g for anything, texts or calls. Do not have another phone to try a new sim.

Re: Unrecognized sim card

NinaVuds — Thu, 10 Nov 2022 14:52:16 GMT

I did all that. Frastruared. My friend said it is a great service.

Re: Unrecognized sim card

softech — Thu, 10 Nov 2022 14:53:24 GMT

@NinaVuds no worry, it is sim card provisioning issue. Easy fix on PM side, but you just need to submit ticket so they are aware and can work on it

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Unrecognized sim card

gpixel — Fri, 11 Nov 2022 05:56:55 GMT

@NinaVuds

it can be a good service but one needs to learn how to use it. it's not a plug and play provider...