topic No service in Get Support

No service

shannongrice — Thu, 10 Nov 2022 00:22:45 GMT

Hi my sons phone is saying no service, I have re started it, turned the airplane on and off, reset the internet settings and now I have bought a new Sim card from Amazon, added the new card number to public mobile and restarted the phone and it still says no service. Is there a waiting period for this to activate?

Re: No service

HALIMACS — Thu, 10 Nov 2022 00:34:35 GMT

@shannongrice

I presume he once had active and working service with Public Mobile?

Is the device (edit: his phone) a new one, or was it purchased used from an unknown source?

Re: No service

JK8 — Thu, 10 Nov 2022 00:32:46 GMT

@shannongrice

You changed SIM cards in self service? What is his account status in self service….is it Active.

What happens if you put the SIM card in another unlocked phone?

Re: No service

dust2dust — Thu, 10 Nov 2022 00:44:41 GMT

Have a look at devicecheck.ca to rule that out.

Re: No service

BKNS27 — Thu, 10 Nov 2022 01:57:01 GMT

@shannongrice

If you login your son’s account and it show that it is Active.

It is very rare that it is a SIM is defective and you didn’t need to replace.

Chances are that it could be an outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map

Re: No service

shannongrice — Sat, 19 Nov 2022 15:58:58 GMT

The sim won't work in my phone either

Re: No service

shannongrice — Sat, 19 Nov 2022 15:59:37 GMT

I did change it and it says active, and I tried it in my phone and still nothing

Re: No service

CountyDownIeUk — Sat, 19 Nov 2022 17:35:36 GMT

Sounds like a SIM issue if it does not work in another phone. Telus guarantees their SIMs....but does PM? I would approach PM right now and if CSA says it is a SIM...then see if they will credit your PM account for $10.

Re: No service

hTideGnow — Sat, 19 Nov 2022 17:38:49 GMT

Hi @shannongrice yes, I did see some post confirmed PM might pay you back the cost of a replacement sim card. Just open ticket with them