topic Re: Account/password not working in Get Support

Account/password not working

Brigross71 — Wed, 09 Nov 2022 18:56:46 GMT

Can't log into account to update payment method because apparently last payment didn't go through.

Have tried to log in, have reset password a few times. Keeps saying password successfully changed. Then I log in and get wrong password?

Suggestions?

Outdoorsman — Wed, 09 Nov 2022 19:00:39 GMT

@Brigross71 hi first try a different browser in private or incognito mode if that doesn't work or password reset then

to reset password or account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

BKNS27 — Wed, 09 Nov 2022 19:53:31 GMT

Try refreshing your browser by clicking on the circular arrow then clear cache, cookies and go incognito.