topic Re: 12MONTHS12GB not accepted in Get Support

12MONTHS12GB not accepted

toelvie — Wed, 09 Nov 2022 18:49:40 GMT

Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g.

I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.

Re: 12MONTHS12GB not accepted

dust2dust — Wed, 09 Nov 2022 18:51:12 GMT

The code is not applicable to existing accounts. You can however get the other 4G 15gb plan instead.

Re: 12MONTHS12GB not accepted

toelvie — Wed, 09 Nov 2022 18:52:14 GMT

I see another customer has same issue, been advised to take the 15gb plan.

I'll look for that

Re: 12MONTHS12GB not accepted

hTideGnow — Wed, 09 Nov 2022 18:54:24 GMT

HI @toelvie you "just reactivated", I think you meant you change sim card on your current account?

Yes, that code won't work for existing customers. So, the $40 for 15 GB is the best deal for now.

Re: 12MONTHS12GB not accepted

toelvie — Wed, 09 Nov 2022 19:00:05 GMT

Yes I see that, looks like I'll need to wait till next renewal date, as I just renewed today, and when I select upgrade my plan now, it wants another $40

Re: 12MONTHS12GB not accepted

dust2dust — Wed, 09 Nov 2022 19:06:50 GMT

Yup. And if you do that then there's no pro-rating here. But maybe trying to ask support just on this new day they might be able to do something for you.

Re: 12MONTHS12GB not accepted

toelvie — Wed, 09 Nov 2022 19:22:27 GMT

Umm, how do you contact support? Lol

Re: 12MONTHS12GB not accepted

dust2dust — Wed, 09 Nov 2022 19:25:31 GMT

Click the Chatbot (SIMon) down below and start in to trying to contact them. You might end up choosing to send a private message. But the ticket method is preferred. Tickets are a bit convoluted to get there.