topic Re: Not connecting to network. in Get Support

Not connecting to network.

Luckechick — Wed, 09 Nov 2022 15:21:32 GMT

I paid my bill. And now my phone data is not connecting to the network. Please help as I have tried to turn off my phone and hard restart and not correcting

there is no human I can speak to ???

Re: Not connecting to network.

Outdoorsman — Wed, 09 Nov 2022 15:30:54 GMT

@Luckechick hi turn off your phone and take out your sim wait a few minutes and put back in,reboot phone see if that helps if you need to contact a customer service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Not connecting to network.

will13am — Wed, 09 Nov 2022 15:30:58 GMT

@Luckechick , before seeking support, are you able to login to the self serve portal and confirm that the account is in active status? Please use incognito mode on the browser to ensure that a fresh page is being viewed.

Re: Not connecting to network.

DDM69 — Wed, 09 Nov 2022 18:44:44 GMT

Are you a new customer? More details would be helpful to troubleshoot your issue.

Re: Not connecting to network.

hTideGnow — Wed, 09 Nov 2022 18:50:25 GMT

HI @Luckechick do you have another phone to test the sim card?

and you are new subscriber?

Re: Not connecting to network.

Luckechick — Wed, 09 Nov 2022 18:55:17 GMT

No ;(. And I require my phone for safety at work. This is so frustrating

Re: Not connecting to network.

dust2dust — Wed, 09 Nov 2022 19:22:06 GMT

There have been several questions asked in this thread. Try to answer them all so we can help direct you.

Is the account showing as active? Can you call in and out? Text in and out? Is it an iphone? What do you need data for in your safety context?