topic Re: Reverse transaction? in Get Support

Reverse transaction?

ongt — Tue, 04 Jan 2022 19:50:06 GMT

Can I reverese/cancel payments I've made to my account online via credit card?

Thank you

Re: Reverse transaction?

NDesai — Sat, 28 Oct 2017 18:38:31 GMT

It can take a long time to reverse the payment back to your cc. If the payment is a small amount, you might want to leave it there to use it for the next renewal.

Re: Reverse transaction?

ongt — Sat, 28 Oct 2017 18:42:50 GMT

I see. I made a double payment for add ons.

On the first time, after paying, it show up on the website after reloading but it actually went through. So i payed again but now it shows up as $60 when I only wanted to pay $30.

I would like to reverse just one of the payments.

Re: Reverse transaction?

wetcoaster — Sat, 28 Oct 2017 18:50:17 GMT

@ongt

As @NDesai mentioned it might be less hassle to just let the $30 sit in your funds available - it will be taken off your next renewal before the remainder is charged to your credit card.

All account related problems need the intervention of the moderator team. Please be aware that they are dealing with a higher than usual work load right now, so it might be a bit until they reach your request on their first come first serve list.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed description of your problem.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452