topic Re: Please help in Get Support

Please help

Meldesforges — Wed, 09 Nov 2022 16:04:53 GMT

My current plan is 45 dollars and I get 8.5 gbs but the new plan is 40 dollars and is 15 gbs I just paid the 45 and then saw that the cheaper plan has more data.... what do I do ?!

Re: Please help

walker1 — Wed, 09 Nov 2022 16:13:31 GMT

@Meldesforges

Login to your account and put in a change to that new $40 plan on your next renewal date. Don't switch now or you'll get charged again and lose all that you just paid for in your plan.

Re: Please help

Meldesforges — Wed, 09 Nov 2022 16:13:47 GMT

I attempted to do that but my account won’t let me click the confirm button, I’ll attempt again, will that change it now and charge me again or will I be charged next payment date

Re: Please help

walker1 — Wed, 09 Nov 2022 16:18:28 GMT

@Meldesforges

Just try again later.

If you put the change in for your next renewal date, you'll be charged then and not right away.

Just don't choose to have it change now!

Re: Please help

walker1 — Wed, 09 Nov 2022 16:25:45 GMT

@Meldesforges

When you try again, login to your account using a different browser in incognito or private mode. It should work then.

Make sure that you chose the right $40 plan because you'll see two to choose from under the 4G speed section.

Re: Please help

hTideGnow — Wed, 09 Nov 2022 16:33:39 GMT

HI @Meldesforges I think it is just a browser problem

Try to clear cache and relaunch browser

or use Incognito mode

let us know if it works

Re: Please help

Meow — Wed, 09 Nov 2022 16:37:05 GMT

The only thing you can do is schedule plan change on next renewal.

PM will not refund you $45 even though you want to stay as a customer with different plan.

Do not change plan NOW as you will then pay 45+40 for double plan.

Re: Please help

walker1 — Wed, 09 Nov 2022 16:38:12 GMT

Really?

Re: Please help

Meldesforges — Wed, 09 Nov 2022 17:58:44 GMT

They actually did fix it but thank you