topic Re: Can't use data in Get Support

Can't use data

lennuj — Wed, 09 Nov 2022 03:45:35 GMT

Hello,

I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS.

Would appreciate your help.

Thank you.

Re: Can't use data

JK8 — Wed, 09 Nov 2022 03:52:58 GMT

Log into self service to confirm you have data…..but clear your cache first and go incognito/private mode. Click the spinner icon to refresh the page.

You may also want to reboot, reset network settings or reinstall SIM card.

Ensure your data is on in the phone and your apn settings are correct.

https://www.publicmobile.ca/en/bc/get-help/articles?q=Apn

Re: Can't use data

NDesai — Wed, 09 Nov 2022 03:56:58 GMT

@lennuj Make sure you have Data turned on from Cellular settings in your phone. Downloading MMS text should work without having any data on your plan. If you are sure Data is turned on, make sure your APN settings are correct.

https://apn-canada.gishan.net/en/apn/public-mobile

Re: Can't use data

popping — Wed, 09 Nov 2022 04:11:50 GMT

@lennuj

Which phone do you have?

If you have an LG phone, you need to reset the network settings before data working again on a LG phone after provider change. In addition to network reset, make sure the data is enabled and APN settings is correct on your phone.

Re: Can't use data

Meow — Wed, 09 Nov 2022 14:20:13 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to try to log in.

If you tried all above and still see 0GB on your account, most likely you used all your data. Check data usage and sum up all bytes to confirm they are all used up.

Re: Can't use data

darlicious — Wed, 09 Nov 2022 17:25:35 GMT

@lennuj

What is the make and model of your phone?

Re: Can't use data

gpixel — Wed, 09 Nov 2022 21:18:48 GMT

@lennuj

the website doesn't automatically refresh. you need to press the refresh buttons or call 611 for your current data allotment

Re: Can't use data

lennuj — Thu, 10 Nov 2022 04:51:16 GMT

Resetting the network settings did the trick. Thanks for all your reply.

Re: Can't use data

lennuj — Thu, 10 Nov 2022 04:51:59 GMT

I'll take note of that #. Thanks.