topic Re: New card in Get Support

New card

Frank73 — Mon, 31 Oct 2022 20:21:28 GMT

I had to change my debit/credit card and now the card that's on file is invalid but can't find any way to change that.

Re: New card

JK8 — Mon, 31 Oct 2022 20:22:38 GMT

@Frank73

You can change your payment card in your self service account. Clear your browser cache and go incognito.

Re: New card

Metal1967 — Mon, 31 Oct 2022 20:24:06 GMT

@Frank73 Can be done thru self serve.. shortly you’ll have step by step instructions….👍

Re: New card

walker1 — Mon, 31 Oct 2022 20:26:57 GMT

@Frank73

Click on payment tab in your account.

Then choose manage my payment method.

Good luck.

Re: New card

Frank73 — Mon, 31 Oct 2022 20:27:06 GMT

That would be helpful, thank you.

Re: New card

Frank73 — Mon, 31 Oct 2022 20:28:58 GMT

That's exactly the problem. When I try signing in, it doesn't recognize either my email address or my phone number. I can't even get a password reset. Would be easy if I could actually get into my account! 🙂

Re: New card

walker1 — Mon, 31 Oct 2022 20:31:40 GMT

@Frank73

You have to do It that way, cus the PM system is messed up after the new update.

Re: New card

hTideGnow — Mon, 31 Oct 2022 20:31:27 GMT

Hi @Frank73 open ticket with PM CS to have it reset

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: New card

dabr — Mon, 31 Oct 2022 20:32:31 GMT

@Frank73 If you need to make a payment urgently, then buy a voucher from SDM, London Drugs, 7/11 or Shell and add the funds by dialing 611 on your phone or there's online vendor recharge.com who will email the voucher PIN for a fee. This gives you more time to sort out the email/login issue.

Re: New card

walker1 — Mon, 31 Oct 2022 20:37:42 GMT

Shouldn't have to do all that stuff if the system would just work properly. Just saying.

Re: New card

Frank73 — Mon, 31 Oct 2022 20:41:09 GMT

Yeah, will do that. I can't get into My Account and I'm not even sure I have one, since when I try a password reset none of my three emails work - even in Incognito Mode.

Re: New card

dabr — Mon, 31 Oct 2022 20:43:26 GMT

@Frank73 When did you last pay for your plan? If it's been 120 days or more (90 days from suspension), then account and number would be deactivated and could be the reason why you're unable to login?

Re: New card

Frank73 — Wed, 09 Nov 2022 02:13:53 GMT

I just checked my account balance and the message I get is "You have 23 dollars on your account, and your account will expire on October 31st, 2022" - but it's way past that, any way to unstick this? Is anyone else having this problem?