topic Re: Not able to make or receive calls in Get Support

Not able to make or receive calls

Cardy — Tue, 08 Nov 2022 22:17:15 GMT

Does anybody else have this issue?

Re: Not able to make or receive calls

JK8 — Tue, 08 Nov 2022 22:22:29 GMT

@Cardy

Are you a new customer?

Have you tried rebooting, resetting network settings, or resetting your SIM card? Is your account Active?

Re: Not able to make or receive calls

Yummy — Tue, 08 Nov 2022 22:30:25 GMT

When did you signed up with PM?

Did you port your number?

Were you Ever able to make and receive calls?

How about other services? SMS/Internet? Do they work?

Re: Not able to make or receive calls

hairbag1 — Tue, 08 Nov 2022 22:31:03 GMT

Is text / data still function properly...(not on wifi) ?

Re: Not able to make or receive calls

Cardy — Tue, 08 Nov 2022 22:44:10 GMT

Thank you, yes I did all that, however it did not solve this issue.

Re: Not able to make or receive calls

Cardy — Tue, 08 Nov 2022 22:46:09 GMT

Thanks. Texts are working and Internet too, just not incoming or outgoing calls. Calls were working fine this morning then stopped late afternoon.

Re: Not able to make or receive calls

Cardy — Tue, 08 Nov 2022 22:48:55 GMT

Thanks. Tried data without wifi and texts are okay, no calls though.

Re: Not able to make or receive calls

NDesai — Wed, 09 Nov 2022 01:53:49 GMT

@Cardy Seems like you have done all the basic troubleshooting. If incoming/outgoing calls are still not working, you might wanna reach out to PM CS_Agent.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Not able to make or receive calls

Cardy — Wed, 09 Nov 2022 15:05:57 GMT

Thanks. It is working now. I appreciate all the helpful tips and comments.

Re: Not able to make or receive calls

Cardy — Wed, 09 Nov 2022 15:07:06 GMT

Thank you all for your tips and suggestions. It is working now. 😊

Re: Not able to make or receive calls

hairbag1 — Wed, 09 Nov 2022 17:59:44 GMT

@Cardy...

good to hear it;s working again. So what did you do to get it going ?