topic Re: Resend port-out authorization sms in Get Support

Resend port-out authorization sms

Jeff81 — Wed, 09 Nov 2022 00:33:18 GMT

I need to authorize my old provider to port-out my phone number

Re: Resend port-out authorization sms

HALIMACS — Wed, 09 Nov 2022 00:36:13 GMT

So you're moving here?

Make sure to leave the SIM from the old provider in the device. Public Mobile will request the port and the old provider will send you a SMS which you simply respond "YES" to.

To re-initiate the port, click here: https://urlshortner.tiia.ai/Lc9xk8

Re: Resend port-out authorization sms

walker1 — Wed, 09 Nov 2022 00:37:42 GMT

@Jeff81

I'll send you the phone number to call to have the port request resent

Re: Resend port-out authorization sms

Jeff81 — Wed, 09 Nov 2022 00:38:06 GMT

I got the message but I missed it, and missed the 90 minute deadline. I think I need Public to reattempt the port-out

Re: Resend port-out authorization sms

Jeff81 — Wed, 09 Nov 2022 00:38:55 GMT

I will put the old sim back in now

Re: Resend port-out authorization sms

darlicious — Wed, 09 Nov 2022 00:42:47 GMT

@Jeff81

Call the telus porting department using the number sent by me or @walker1 .

Re: Resend port-out authorization sms

HALIMACS — Wed, 09 Nov 2022 00:43:54 GMT

@Jeff81

Make sure to leave it in the device whilst Public Mobile re-triggers the port request.

After you reply "YES" to the Port Authorization Request, you can then replace the old provider SIM card with the Public Mobile SIM card.

I presume you have maintained active service with the old provider - that's needed for the port of the number here.