topic Re: Can't call out in Get Support

Can't call out

19LISA63 — Wed, 09 Nov 2022 05:27:27 GMT

I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies

Re: Can't call out

JK8 — Tue, 08 Nov 2022 22:58:00 GMT

@19LISA63

Try putting a 1 in front of the number…also try rebooting, resetting network settings, reinstalling SIM card.

Re: Can't call out

hTideGnow — Tue, 08 Nov 2022 22:59:24 GMT

Hi @19LISA63 try call different numbers

Try reboot the phone

or try reseat the sim card with a reboot

Re: Can't call out

mimmo — Wed, 09 Nov 2022 00:52:47 GMT

is receiving calls the same issue? data? sms?

you might need to contact CSA for them to do some checking in the backend.

Re: Can't call out

HALIMACS — Wed, 09 Nov 2022 01:12:58 GMT

@19LISA63

Are you possibly on a plan with limited outgoing minutes?

If so, you can purchase a calling add-on for $5. It gets you 500 minutes, and they never expire.

If you are definitely leaving here, remember billing isn't month to month, it's a 30 day rotating period so be sure to check your account to see how many days are left before you port out. Recommend porting out 3-4 days prior to the end of your current 30-day cycle.

When you do, keep the Public Mobile SIM card in the device until you receive the Port Authorization Request from your newly selected provider.