topic Re: My account in Get Support

My account

NamJake — Tue, 08 Nov 2022 19:59:12 GMT

I had upgraded to a $40 pkg with the 5gigs in Oct and was charged for it on Oct 28 BUT my account still shows the old $35 pkg with only 3 and do I get the 12 for 12 month promotion which was the biggest reason for my change

Re: My account

hTideGnow — Tue, 08 Nov 2022 20:00:27 GMT

@NamJake yes, it is a common cache issue

Please clear cache and relaunch browser to try to login

Or use Private/Incognito mode

Or try using another browser to login

Re: My account

dabr — Tue, 08 Nov 2022 20:02:21 GMT

@NamJake Yep, it's caching problems with the self serve, so log into the account using incognito/private mode.

edit: your 12GB/12 bonus might be lost with a plan change, but did you schedule to the $40/5GB plan or $40/15GB current offer?

Re: My account

Outdoorsman — Tue, 08 Nov 2022 20:01:26 GMT

@NamJake hi if you changed plans you will most likely lose your 12 gig promo sorry

Re: My account

JK8 — Tue, 08 Nov 2022 20:01:41 GMT

@NamJake

Clear your browser cache and then go incognito. In self service click on the spinner icon to refresh page.

There is also the limited time special of the 15 GB data plan for $40.

Re: My account

dabr — Tue, 08 Nov 2022 20:10:39 GMT

@NamJake If you changed to $40/5GB plan, then you might be better off in the long run to schedule another plan change to PM's limited time offer for the $40/15GB plan. You'll lose the 12GB/12 month bonus data, but with this plan the 15GB will be available as long as you stay with this plan.