topic Re: Promotion in Get Support

Promotion

panh — Tue, 08 Nov 2022 19:22:23 GMT

Hi,

I got a deal of 15 GB data at 4G speed for $40. I would like to know whether this deal includes my current plan with all rewards or I need to pay additional $40 if I activate it.

Thanks

Re: Promotion

computergeek541 — Tue, 08 Nov 2022 19:22:11 GMT

@panh wrote:
Hi,
I got a deal of 15 GB data at 4G speed for $40. I would like to know whether this deal includes my current plan with all rewards or I need to pay additional $40 if I activate it.
Thanks

Your rewards don't changed based on a plan change.

Re: Promotion

dabr — Tue, 08 Nov 2022 19:23:16 GMT

@panh This is an option to change to the promo plan $40/15GB if you're interested. If you received the text offer and replied YES, you will change to this plan on your next renewal which is always recommended even if you change plans yourself in self serve.

Any rewards like loyalty/autopay/RAF (if applicable) stay with your account and will not be affected by plan changes.

Re: Promotion

will13am — Tue, 08 Nov 2022 19:24:59 GMT

@panh , changing plans does not change anything else other than the plan. Rewards, non expiring add-ons continue as before. If you don't want to lose your current plan cycle, set the plan change to occur at the next scheduled renewal.

Re: Promotion

panh — Tue, 08 Nov 2022 19:39:50 GMT

Thanks Will