topic Re: Add-on cancelation in Get Support

Add-on cancelation

alexthomascv — Tue, 08 Nov 2022 18:40:15 GMT

Hi there, I pressed on YES button by mistake. I don't need any add-on service. How can I cancel it? I logged in my account and do not see this active yet. But, I'm afraid they may charge my card for $40 in December. I do not want that to happen. Please help. Thank you.

Re: Add-on cancelation

Yummy — Tue, 08 Nov 2022 18:10:16 GMT

This is NOT add-on.

You just changed your plan to $40/15GB data plan.

~~You can try to talk to agent and explain your mistake. Maybe even through web site you might be able to reverse plan change.~~

- Send a private message to the CSA - agent by clicking Here

No need to talk to agent. Cancel plan change could be done trough your account. Thanks guys!

Re: Add-on cancelation

hTideGnow — Tue, 08 Nov 2022 17:59:46 GMT

HI @alexthomascv this is not an add-on but a plan change.

but you can stop it. Just login to My Account, go to Plan & add-on, click Change My Plan, you should see a notice saying you have a scheduled plan change , just click Cancel

Re: Add-on cancelation

Metal1967 — Tue, 08 Nov 2022 18:02:23 GMT

@alexthomascv Follow @hTideGnow instructions.. if you can log in.. no need to message a CS agent

Re: Add-on cancelation

hTideGnow — Tue, 08 Nov 2022 18:03:49 GMT

HI @alexthomascv When you are at that Change plan page, you should see something like this

just press Cancel Plan change

Re: Add-on cancelation

alexthomascv — Tue, 08 Nov 2022 18:38:31 GMT

Thanks much for your prompt response everyone. This is what I see when I logged in.

Re: Add-on cancelation

texwood — Tue, 08 Nov 2022 19:16:24 GMT

You are not seeing the important part. You need to scroll down to see the potential plan change. If you see it but decided not to go through you can cancel the change.

Re: Add-on cancelation

alexthomascv — Wed, 09 Nov 2022 04:25:58 GMT

Thanks. I do not see that message you highlighted in your screenshot. I guess the plan change is not triggered.