topic Re: Adding funds in Get Support

Adding funds

Momma22 — Tue, 08 Nov 2022 15:00:11 GMT

Hello!

Okay, I thought I would be smart and add funds to the accounts before the bill comes out in the morning. I entered a custom amount for the amount now due but it charged me the full amount of the plan.

There are loyalty discounts so the amount owing is a few dollars less than a regular payment so I entered that amount. Had I left it on its own I would have been better off. Why did it do that? Why have the option to enter a custom amount?

On the bright side I will have a few dollars for available funds.

Thank you!

Re: Adding funds

walker1 — Tue, 08 Nov 2022 15:07:26 GMT

@Momma22

Yes that's one of the bad glitches of the new PM website redesign. But now you know what'll happen for next time and that no money has been lost.

Re: Adding funds

Momma22 — Tue, 08 Nov 2022 15:07:05 GMT

Very frustrating. You get dinged for trying to keep up but now I know. Thank you!

Re: Adding funds

walker1 — Tue, 08 Nov 2022 15:21:21 GMT

@Momma22

Yes and you're covered just in case the autopay feature fails! And it always does fail at the worst of times 😉

But you got that covered!

Re: Adding funds

Momma22 — Tue, 08 Nov 2022 17:47:44 GMT

Thank you!! 😀