topic Re: over charges in Get Support

over charges

Jimmysu092481 — Tue, 08 Nov 2022 14:57:00 GMT

Public Mobile charges me couples times after I renew the plans on AUG and SEPT. Will these be refundable? Already submitting the ticket without response. OR should I go to Telus to solve these problems?

Re: over charges

softech — Tue, 08 Nov 2022 14:58:45 GMT

@Jimmysu092481 While PM is owned by Telus, the operation is independent

yes, you have done the proper way, you need to open ticket with PM Support, and they will investigate.

if you have already submitted request via Chatbot or direct message, please monitor your Community inbox for their reply. They will usually reply on the same day

Re: over charges

Meow — Tue, 08 Nov 2022 15:00:47 GMT

You have to talk to PM agent if you believe you were overharged.

Telus has nothing to do with your service with PM.

What kind of charges are we talking about?

Did you buy any add-ons?

Does these charges appear on your PM transaction history or only on credit card?

Maybe you gave your card to somebody else to pay for PM services?

Re: over charges

Jimmysu092481 — Tue, 08 Nov 2022 15:02:24 GMT

No,they never reply. I been waiting for over a week. Any other Solution?

Re: over charges

Jimmysu092481 — Tue, 08 Nov 2022 15:57:24 GMT

The charges are the plans I renew. Every time I renew a plan they charge me money, like in August I renew twice and they charge me twice. I have no idea how their system works.

I did not buy any add ons. They both appear on my cc and pm history.

Re: over charges

softech — Tue, 08 Nov 2022 15:59:52 GMT

@Jimmysu092481 when did you join? You encounter any activation error that you need to re-activate? I just worry you have activated two accounts

But, did you login to My Account and check Payment History? check payment history from August and see if you understand. Do you see Pm charged you twice?

if not, post screenshots since August and maybe we can help

Re: over charges

Jimmysu092481 — Tue, 08 Nov 2022 16:06:55 GMT

Re: over charges

Jimmysu092481 — Tue, 08 Nov 2022 16:26:06 GMT

As you can see they charge me couple times. I submitted the ticket,no response.what should I do?

Re: over charges

dabr — Tue, 08 Nov 2022 19:42:57 GMT

@Jimmysu092481 You'll need to submit another ticket if you've not heard back. Try private messaging them if the ticket submission goes awry again. BTW, you're not paying for any other family accounts with your CC?

Here's a link to CS_Agent, private message (if needed): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437