topic Re: Number Port In to Telus/Assign New Number to PM in Get Support

Number Port In to Telus/Assign New Number to PM

Angad0028 — Tue, 08 Nov 2022 18:49:44 GMT

- I have already placed in request to port in my PC Number to TELUS.

- What happens post the number transfer, how do I get to assign PC my account a new number ?

- I tried to look to open a new ticket, but couldn't find an option from where to open it.

Re: Number Port In to Telus/Assign New Number to PM

kb_mv — Tue, 08 Nov 2022 12:17:51 GMT

@Angad0028 wrote:
- I have already placed in request to port in my PC Number to TELUS.
- What happens post the number transfer, how do I get to assign PC my account a new number ?
- I tried to look to open a new ticket, but couldn't find an option from where to open it.

@Angad0028 Once the port from PM to Telus happens your PM account is automatically and immediately closed. You lose all credits, rewards, funds etc. and cannot use the account again.

Re: Number Port In to Telus/Assign New Number to PM

kb_mv — Tue, 08 Nov 2022 12:23:15 GMT

@Angad0028 To open a ticket:

1. At https://publicmobile.ca/chatbot.

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

Re: Number Port In to Telus/Assign New Number to PM

softech — Tue, 08 Nov 2022 13:51:55 GMT

@Angad0028 once number is ported out, your PM account will be closed!!!

So, if this is not what you intended to do, when you receive a text from PM asking you to authorize the porting, DO NOT REPLY YES.

PM no longers help user to port the number to Telus and assign new number to the PM account. So, what you planning to do cannot be done 😞