topic Public rewards in Get Support

Public rewards

davidtetzlaw — Tue, 08 Nov 2022 05:10:56 GMT

I had 5.5 points, and I redeemed 5 points for the 200 MB of data, but I never received thrse 200 MB. Can something help me with this? Thanks!

Re: Public rewards

computergeek541 — Tue, 08 Nov 2022 05:16:12 GMT

@davidtetzlaw wrote:
I had 5.5 points, and I redeemed 5 points for the 200 MB of data, but I never received thrse 200 MB. Can something help me with this? Thanks!

Try this: Clear your browser's cache and delete the cookies. Close the browesr and restart it to log in again to look. There's sometimes an issue with the Self Serve website showing old information.

Re: Public rewards

litmister — Tue, 08 Nov 2022 14:05:56 GMT

Self serve has been acting up lately with changes to service like this. Try to clear your cache and try again, or use a different browser/device than usual. Odds are the data really is on your account, but just isn't showing.

If all else fails, a support agent should be able to help.